One of the top high-end U.S. retailers was running on legacy, home-grown workforce management software for managing employee and contractor schedules and organizing \/ deploying their labor force efficiently. Of course, in a retail organization, this has a huge impact. The legacy workforce management software had previously been moved to the cloud (GCP) through a lift-and-shift migration. The software still reflected, however, the legacy architecture.<\/p>\n\n\n\n
The application environment was inconsistent across channels, often fragile and rigid, and costly and time-consuming to operate and maintain.<\/p>\n\n\n\n
The organization wanted a more agile, robust, and user-friendly system. As part of the need for agility, they particularly needed to implement various state law requirements around employee hours and work rules.<\/p>\n\n\n\n
Celsior was selected to work in a collaborative partnership with the organization to modernize the application. Instead of a time-and-materials staff augmentation approach, the organization chose to work with Celsior using a fixed monthly cost approach.<\/p>\n\n\n\n
Software development was done using DevOps \/ Agile and leveraged Celsior\u2019s App and Cloud Innovation solution stack. This provided cost-effective developers, other expert technical resources, and a solution framework. The process of modernizing the application accordingly used the latest technologies and practices.<\/p>\n\n\n\n
Development was done on GCP using refactoring to move to a microservices-based, native cloud architecture. Various security features were also added. Finally, significant work was done to enhance the user interface for the store\u2019s employees.<\/p>\n\n\n\n
The app modernization is an ongoing project that is now in its third phase.<\/p>\n\n\n\n
Using the DevOps \/ Agile approach, significant value has already been realized and further benefits are expected. With changes already implemented, the organization can more efficiently manage its workforce and avoid over or under-staffing. This contributes to improved customer service in the stores, happier employees, and reduced workforce costs.<\/p>\n\n\n\n
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